How It Works
Five simple steps from booking to service completion.
Book
Choose the service, set the details (location, number of units and arrival window), and book in a minute.
Confirmation
You'll receive an instant WhatsApp confirmation with every detail, the arrival window and the price, plus a reminder 24 hours before your appointment.
Service
Your provider's technician arrives within the agreed arrival window with the full equipment needed for your booked service, and calls you 30 minutes before arriving.
Inspection & Report
The technician documents the work and shows you the result before leaving.
Payment
No cash, ever: you'll receive a secure payment link to confirm your booking. No hidden fees. We hold your payment, and it is released to your provider 24 hours after the job is recorded as complete, unless you raise a note in that time.
How Zabbitna Works
Zabbitna is a booking platform for home services in the Eastern Province. It connects you with independent providers we have verified. We list each service at a clear price and take your booking, then arrange the visit and follow up with you until the job is done.
The work itself is done by the provider: an independent business we have verified, whose technicians are its own sponsored employees. Zabbitna does not perform the service or employ the technicians, but it verifies every provider before listing and afterwards tracks its ratings and arrival times.
No cash, ever: you'll receive a secure payment link to confirm your booking. When you pay through the link, we hold your payment, and it is released to your provider 24 hours after the job is recorded as complete, unless you raise a note in that time. Nobody asks you for anything at the door. Cancellation and rescheduling details are in the terms of service.
What Zabbitna Stands Behind
This is what Zabbitna commits to on every booking:
Verified providers. We check every provider's Commercial Registration and that its registered activity matches the service, check its municipal licence where the service requires one, confirm that its technicians are its own sponsored employees and inspect the provider in person before listing it. After listing, we track customer ratings and arrival times, and only providers that keep a 4.5 out of 5 rating or higher stay on the platform.
Transparent pricing. The price you see is the price you pay. No hidden fees, no surprises. Your final price is confirmed from your booking details before you pay, and nothing is added after that.
Payment held until the job is done. We hold your payment, and it is released to your provider 24 hours after the job is recorded as complete, unless you raise a note in that time.
Arrival window commitment. We offer appointments in two-hour arrival windows, and on every booking we track whether your provider keeps the window you chose when booking, and we remove providers that miss it repeatedly.
Free return visit. On AC cleaning: if you are not satisfied with the result, tell us on WhatsApp within 14 days of the service. On tank cleaning: if there is an unusual taste or colour within 14 days of the service, or the published steps were not delivered, tell us on WhatsApp as well. In either case we arrange a free return visit with the same or another verified provider; every provider is bound to honour it. Ground-tank waterproofing is covered instead by your provider's written warranty, which includes a free inspection visit for every concern you report. Each service page states its own guarantee.
Refunds. On AC cleaning and tank cleaning: if a return visit is not possible or you do not accept one, we refund you to the same payment method under the terms of service.
Continuity on long warranties. If your provider leaves the platform during an active warranty, Zabbitna will use reasonable efforts to arrange an assessment by another verified provider. The warranty stays in the original provider's name and Zabbitna does not take it on, and we help you follow it up.
What Your Provider Stands Behind
Your provider is responsible for the work itself: for carrying it out as described on the service page, for its technicians and for any written warranty it issues. Your provider is responsible for any damage caused during the service and will repair it or compensate you. We follow it up with you and with them until it is resolved. Ground-tank waterproofing, for example, comes with a written 5 to 12 year warranty depending on the package, issued by your provider in its own name and including a free inspection visit for every concern you report; Zabbitna requires it from every waterproofing provider on the platform, keeps a copy of your certificate and helps you enforce it. Your provider requires the tank to be washed every 6 to 12 months with proof kept, and at least one of those washes each year must be booked through Zabbitna; the full conditions are on the service page.