Privacy Policy

1. Responsibility for Your Data

Zabbitna is an online booking platform for home services in the Eastern Province. It connects you with independent verified providers and does not perform the services itself. The party responsible for your personal data (the data controller) is Zabbitna Company, CR 7054848077. We respect your privacy and protect your data under the Personal Data Protection Law and its regulations in the Kingdom of Saudi Arabia. This policy explains what we collect from you and why, who we share it with, how long we keep it, and how to exercise your rights. The site is intended for adults, and we do not knowingly collect children's data.

2. Data We Collect

• Booking data from the site form: your name, mobile number, city and district, the service and package, your preferred date and arrival window, anything you write in the notes field (such as a description of the location or access instructions), and then the address or map location you send us when we confirm the booking on WhatsApp.
• WhatsApp messages: what you send us on WhatsApp to book, reschedule, ask a question, or make a complaint, what we send you (confirmation and reminder), and your rating of the service if you send one.
• Payment data: processed by a payment service provider licensed in the Kingdom; your card numbers are never stored on our servers. We keep only the record of the payment, its amount, and its status.
• Technical data: basic technical data (such as your IP address, browser type, and the pages you visit) is recorded by the website hosting company and used to run the site and protect it from bots and abuse.

3. How We Use Your Data

We use your data for the following purposes: to arrange your booking and pass it to the provider who carries out the service; to confirm the booking and remind you on WhatsApp 24 hours before your appointment; to collect payment on the provider's behalf and hold it until the job is complete; to handle rescheduling, cancellations, refunds, complaints, and return visits; to monitor provider quality through your ratings and their arrival-window record; and to protect the site and meet our legal obligations. The legal basis for this is the performance of our contract with you, our legal obligations, our legitimate interest in running and protecting the platform, and your consent where marketing messages are concerned. We do not use your data for any other purpose without your consent, and we send marketing messages only with your consent, which you can stop at any time.

4. Data Sharing

We do not sell your data and we do not share it with any third party for marketing purposes. The provider handling your booking receives only what the job needs (your name, address, mobile number, service details, and access notes), and you can ask Zabbitna for its name after your booking is confirmed. Under their agreement with us, providers may not use your data for anything else, including contacting you to offer services or bookings outside the platform; if that happens, tell us. Where needed, your data is also shared with the payment service provider to process payment, with the hosting company that stores the site's form data, and with public authorities where the law requires it. WhatsApp messages pass through the WhatsApp app and are subject to its own privacy policy. Some of this data is processed on servers outside the Kingdom by the hosting company and by WhatsApp, limited to what the service requires and under contractual safeguards.

5. Data Security

We use encryption (HTTPS/TLS) and secure servers, and we limit access to your data to the people who need it to arrange your booking. Your card details are not stored with us; they are processed directly by a licensed payment service provider, and we never ask for sensitive information or card details by phone or WhatsApp. Booking-form data is stored by the website hosting company (Webflow) on servers in the United States. If a breach affecting your data occurs and could harm you, we notify you and the competent authority as the law requires.

6. Cookies

The site uses the essential cookies needed to run it, and Google Analytics to measure how the site is used: visits, pages read, approximate city, device type and taps on the contact buttons, without your name or phone number. This data goes to Google under its own policy, and we do not use it for advertising. You can refuse measurement cookies from the consent bar on your first visit or in your browser settings, although some parts of the site may then stop working properly.

7. Your Rights

You have the right to access your data and obtain a copy of it, to correct it if it is inaccurate, to request its deletion (except where the law requires us to keep it), to object to its use for a particular purpose and to marketing messages, and to withdraw your consent at any time; withdrawing it does not affect anything done before. Send your request through the channels in section 10 and we reply within 30 days at most. If the matter is not resolved with us, you have the right to complain to the competent personal data protection authority in Saudi Arabia.

8. Retention Period

We keep the booking and payment record (what shows the booking, its price and its payment) for the period the Kingdom's commercial-books rules require, ten years from the transaction, for accounting, complaint handling and meeting our legal obligations. Booking details that record does not need, such as your full address, access notes and WhatsApp messages, are deleted or anonymised 12 months after your last booking unless needed for an open complaint, and we never keep access notes for your home longer than needed to complete the service and handle any complaint about it. For tank waterproofing we keep a copy of the provider's warranty certificate, the booking record attached to it and the periodic-cleaning bookings tied to the warranty for the life of the warranty. Data from enquiries that do not lead to a booking is deleted within 12 months.

9. Changes

We will tell you about any material update to this policy through the website or WhatsApp, and we will change the date at the top of this page.

10. Contact

For any question or request about your data (access, correction, deletion, or objection), message us on WhatsApp at 054 634 2837, email hello@zabbitna.com, or use our contact page.